StageSend Support

Contact support

Email Sleepycat Software at stagesend@sleepycatsoftware.com.

Please include:

• Whether you are using iPhone, iPad, or Android
• Device model
• Operating-system version
• StageSend version
• A short description of what you expected
• What happened instead
• Steps that reproduce the problem
• A screenshot, when useful

Please do not send payment-card numbers, passwords, or other sensitive information.

Restore Lifetime Pro

1. Open StageSend.
2. Open Settings.
3. Tap Restore Purchase.
4. Confirm that the device is signed into the same Apple or Google account used for the original purchase.
5. Make sure the device has an internet connection while restoring.

StageSend's Lifetime Pro purchase is a one-time purchase, not a subscription. Deleting and reinstalling the app does not require buying Lifetime Pro again when you restore using the same store account. Cross-platform transfer between Apple and Google accounts is not guaranteed.

Purchase and refund help

Apple and Google process payments directly. Sleepycat Software cannot view complete payment-card details. For a refund or help with a store charge, use the purchase-history or support tools provided by Apple App Store or Google Play.

Free PDF allowance

StageSend includes unlimited saved events and unlimited editing. Your first generated PDF is free.

• The free PDF is saved locally as a frozen PDF and HTML snapshot.
• That exact PDF can be reopened, saved, shared, and printed indefinitely.
• New or updated PDFs require Lifetime Pro.
• Deleting the source event does not reset the allowance or remove the saved PDF.

Support cannot normally reset the allowance.

Local data

StageSend event data is stored locally. Deleting the app or losing the device may remove event data, subject to the device platform's backup and restore behavior. StageSend does not currently provide cloud backups.

Whole-app backups contain editable data only. They do not include the saved free PDF, its allowance marker, RevenueCat identity, or purchase status.

PDF troubleshooting

If a PDF export does not work:

• Confirm the event can be opened.
• Try reopening StageSend.
• Confirm adequate device storage.
• Check whether you are viewing the saved free PDF or the current preview.
• If the saved PDF is missing later edits, generate an updated PDF with Lifetime Pro.
• Try Share or Print if Save is unavailable.
• On Android, choose a writable folder when saving.
• If the directory picker is cancelled, no file is saved.

When contacting support, include the event's approximate size and the failed action in your email.

Response expectations

We review support messages as soon as reasonably possible. Response times may vary.